Archive for the ‘Taxes and Budgets’ Category

A Downtown Investment Program for Trenton

Many things have led to Trenton’s economic problem but they aren’t unique to post-industrial America. If you don’t understand how it happened I can recommend some books.

The question is how to turn it around. Some cities have. Some have done fairly well simply by having good leadership over the years. Trenton, like Detroit, hasn’t been that fortunate.

We’re in a situation where brave leadership will have to offer creative solutions.

Our crime situation can’t change quickly. Our public schools can’t change quickly. Our taxes are chronically high because our tax base funds only 1/3 of our budget. Therefore we can’t afford to invest much more money into police, schools or infrastructure.

So what can we do?

I suggest that we create a Downtown Investment program that seeks to increase our tax base to a point where it can once again fund city services. It has three key elements:

1) Fund an investment subsidy of 10% on any rehab investment of over $100,000. Because our tax rate is currently 4% well will recoup this investment in under 3 years, a 33% ROI. This will be available only to market rate, residential development not seeking abatements or PILOTs. Residential investment needs to come first and will eventually drive retail and commercial investment.

2) Target millennials and professionals with no kids. Over 1,000,000 people like this live within 30 minutes of Trenton. This is mostly who’s bought in Trenton over the last 10 years and it squarely fits the broader demographic trend towards America’s urbanization. A marketing program (web site, newsletter, some advertising, open houses, Realtor and developer organization) will embody this targeting.

3) Start small and offer the program (for now) only in Downtown Trenton. Scholars and Trenton activists have long pointed out that revitalization efforts need to be focused and start at the center. Trenton has had problems with execution in the past, starting small will let us see whether this works, and fix it if if it needs fixing. Downtown is the place to start as it allows us to spread outwards from there. If it’s successful downtown we’ll expand the program, one neighborhood at a time.

With modest investments funded just out of our budget, we can hope to increase our tax base from just under $2B to over $2.4B in 10 years. State participation in the program will help and other policies could also speed up the process. This will stop our vicious cycle of decline and start a virtuous circle of revitalization.

She didn’t stand for the foolishness

The news of Trenton City activist Pat Stewart’s passing has hit me hard.

It’s difficult to let a friend go, especially one that you’ve stood beside for so long and in so many capacities.  I can’t remember exactly when I first came across Pat Stewart.  I was new to Trenton’s political scene and Pat seemed to know everybody.   Everybody.

But no matter who she was talking to, whether friend or not, she spoke her mind including to me.  Pat would not tolerate what she saw as foolishness.  And frankly we’ve had more than our fair share of that in Trenton.

The Reinvent Trenton blog owes quite a bit to Pat Stewart.   My first foray into real politics was with the Lamberton Historic District Committee over Doug Palmer’s plan to tear down the Kearney homes and replace it with a new government housing project.   She  couldn’t understand  why we’d  tear  down  one  housing project which, in her words “was strong enough to withstand  a nuclear war”  just to build  another one.   We like to think that our efforts helped defeat that project.  Because of that effort we now have very nice market rate (non-government) housing on that site.

Pat, along with that same group, rallied the South Trenton neighborhood in opposition to Leewood  Development’s proposal (again with Doug Palmer’s support) to bulldoze 8 square blocks of historic housing stock along Centre Street.  Though  hers and  the group’s  efforts   over 300 residents showed up  at several citizen’s  meetings to oppose  the  project.   The opposition was eventually too intense for Palmer and Leewood and they retreated.

With these successes under her belt she encouraged former City Councilman Jim Coston   to organize an urban studies book club for residents who wanted to be better educated about revitalization issues.   For many of us, this group was our education.  We read the literature on urban revitalization and invited guest speakers of national renown to talk with us.   It’s an education that led directly to this blog. Pat Stewart was a ring leader of that group.

My affiliation with Pat has continued throughout almost all of my civic endeavors.   She was a leader in the Trenton Council of Civic Associations and was vocal with the Trenton Republican committee.   She joined me in Fix Trenton’s Budget and Majority for a Better Trenton. She put her hat into the ring in the 2009 Special election for South Ward Council and as everyone with an ounce of familiarity with Trenton politics knows, Pat Stewart was a fixture at City Council.

Pat, who was self-admittedly intimidated by technology, even started her own blog, Lamberton Lilly.  She made short and to the point comments about the goings on in Trenton.  She had a following.

Pat was everywhere and so much a part of Trenton for me that it I’m sure I will think of her often in the years to come.    I know that when our next administration finally crafts a real strategy for Trenton and it includes a real marketing plan for our city, I’ll probably shed a tear and hope that Pat knows that her constant admonition has finally come to pass.

In many ways Reinvent Trenton has been written with Pat in mind.  It puts into words the ideas she had in her head.   I know this because she constantly encouraged and commented favorably on my articles.       I knew I was on the right track if Pat liked the article.

Of course Pat’s influence goes far beyond what I know about personally.  She was a leader in the STARS civic association for many years, sat on the Zoning Board and was recently appointed by City Council to sit on the Ethics Commission.    These are places of honor in Trenton.

I know that her son Nicholas knows how we all feel about his mom.   I also know that the most important thing for a family member to know when a loved one passes is that the loved one will be remembered.   Nicholas, that is a certainty.

Trenton’s Most Foolish Ordinance Yet

Even the State of NJ thinks the recently passed   “New Jersey Economic Opportunity Act of 2013” is a bad idea.  However, the Act was confirmed by Trenton’s   City Council and made applicable to Trenton by Ordinance 13-58.

The Act is meant to stimulate certain types of investment and create jobs in NJ. However, it does so at a high price of over $400,000 per job in tax credits and the loss of local property tax revenue for 20 years.  It is targeted at four NJ cities including Trenton and requires those cities to forego substantial taxes that would otherwise be collected from property owners.   The State’s Office of Legislative Services (OLS) did an economic analysis of the Act which estimates that in the best of circumstances the State’s   investment would return 10% over 20 years.   That’s .05% per year.     We’d be better off investing in a savings account.

The OLS summarizes its findings below:

The Office of Legislative Services finds that the revenue impact of the substitute (the Act) is indeterminate with certain revenue losses due to tax incentive agreements which may or may not be fully offset by revenue increases from expanded business activity. The magnitude of the revenue losses from tax incentive agreements cannot be known because ERG and GROWNJ have no aggregate award cap from January 1, 2014 through the program expiration on July 1, 2018.

What’s worse is that the .05% yearly return assumes that the alternative is that no new   jobs are created unless this Act is in place.  That’s a horrible assumption and the OLS so much as admits it.  Read the full analysis here.

So why did our City Council sign on for a bill that is so terrible for both the State and the City of Trenton?

It’s hard to say and there has been much speculation amongst activist.  Some of facts surrounding the passage the Ordinance are as follows:

  • Council passed it in a hurry with little to no public comment and on a Friday evening when the public was not likely to be in attendance at the meeting.  This was suspicious.
  • One person who did make it to the meeting was a developer from Robert Torricelli’s Woodrose development who stands to benefit from the Act.
  • Days  later  that same Woodrose development  handed  out  500 free Turkeys at their  development site  in Trenton and invited local politicians Marge Caldwell-Wilson and  Eric  Jackson  to  be seen as  having something to do with the gift.
  • Robert  Torricelli was  reprimanded in the US  Senate for corruption

So on the surface this deal is smelly and reeks of connected developers getting rich on the backs of taxpayers.

Given the OLS’ analysis it’s clear that NJ taxpayers are being shafted.  The question is, “are Trenton taxpayers getting any benefit?”

First, we have to assume that Trenton taxpayers are suffering from this bad investment in a similar manner to our suburban friends.    Our State income tax dollars are being wasted.

Then there’s the matter of lost property taxes that many in the activist community have complained about.   This is trickier.

The deal is that a developer would pay no new taxes on improvements to a property for 10 years.   During years 10 – 20 taxes on improvements would gradually be raised to reach 100% by year 20.

So this could stimulate new taxes, just not in some of our lifetimes.    There is no guarantee that any property in Trenton could ever be developed (many abandoned properties have negative value).   So getting something on those difficult plots of land  and having the State stimulate that future tax benefit does have a positive benefit.  Perhaps that’s what our Council members are reacting to (I’m giving them the benefit of a doubt).

But here are the problems:

The deal is unfair

This tax break is not available to all citizens or even all types of investment.  For instance, there are exclusions on retail investment such as stores and restaurants.  The deal is not available to homeowners or even condo owners.    You and I can’t benefit from this Act and are in fact subsidizing those that do. The state and city should not be in the business of preferring one type of investment and one type of investor. They’re not that smart.

The deal will have unintended consequences

Trenton does not have unlimited developable land.  The Act heavily incents developers to build non-retail commercial space or residential rental property.  If all the prime development spots were taken for these purposes, then the price of retail and owner occupied development will go up.   Many in Trenton’s revitalization community believe that if anything, Trenton needs to over index on owner-occupied housing and new retail amenities.  This bill is likely to make that more difficult.  In this regard we’re shooting ourselves in the foot.

There are better alternatives

A maxim in real estate development is that a building or land should find its highest and best use.   This Act warps that concept by preferring only certain developers with certain kinds of projects.   A better alternative is to establish a standard PILOT agreement and stimulus that are available to anyone investing  in our cities.  One such PILOT plan would offer a very high tax rate on land but a very low rate on improvements thereby rewarding high value or high density development no matter what type it is.  This PILOT could even be made optional to existing landowners.  This would be especially beneficial to home owners seeking to improve their homes.    It could do away with existing abatements and negotiated PILOTs (long an opportunity for abuse).    The state could directly and more transparently provide tax credits on the total value of a project of say $200,000 or more.  This standard subsidy gets the   State out of the dicey business of trying to manipulate the economy.

I suspect that the City of Trenton did not have a real voice at the table when this scheme was cooked up.  Certainly it was foisted on the citizens of Trenton in a rush.  This is a big problem as there is no evidence the State is acting in best interest of Trentonians.

An Act and Ordinance of this scale and importance (it fundamentally   changes our tax structure) should never be considered in the current political situation where a Mayor indicted on corruption charges related to real estate development has only 6 months left in his term.   Rather we need to let the next administration determine whether this deal fits into a strategic plan for Trenton.   Let’s vote on it by making it one of the issues in the upcoming election.

Our City Council has done the citizen of a Trenton a disservice by allowing us to be bullied into the deal. There is an online petition being run to show opposition to Ordinance 13-58. I encourage all to sign it.

Petition to Oppose Ordinance 13-58

Hoping for a pro-regionalization campaign

I can’t think of any urban city in New Jersey which one would classify as truly “great”.   A great city provides the intellectual, creative and financial juice to form new companies that fuel economic growth and the resulting high quality of life.

There are large cities in America that do this like Boston, San Francisco and New York.    There are small cities that have done it as well; Raleigh and Austin come to mind.

As we wonder what it will take to make Trenton great again, we’d be foolish to think we could copy any of those cities.  After all we live in a unique state at a unique time.  But surely the ingredients for greatness are within our reach.

Much has been said about regionalization in New Jersey and how it can help.  But let’s be honest, Princeton is a poor comparable for Trenton, Passaic, Irvington and Camden.

The question is what does regionalization mean for Mercer, Essex, Passaic and Camden counties?  Does a rising tide raise all ships in those places?  Will a regionalized police force lead to lower crime rates and is that a measurably good thing for not only the urban centers but the suburbs as well?  What about schools?  What about economic development?

My suspicion is “Yes”?  Let’s seriously explore being a great county.

The analysis I have read about regionalization points to cost savings from combining operations.   This is obviously a good thing.  However, best guesses are that this amounts to around a 10% overall savings.  This is nothing to sneeze at but given the severe imbalance in property taxes vs. cost of services between a poor city like Trenton and its wealthy neighbors, it may not be worth the risk.

If, on the other hand, we saw an overall reduction in crim, county wide and not just in the urban center, then that kind of improvement would certainly grab a safety conscious suburbanite’s attention.

Schools could benefit too.   As it stands, suburbs currently fund not only their own schools but the lion’s share of the cost of urban schools.  Those urban schools produce generally poor results for a premium dollar.   But what if by integrating schools on a county level we were able to reduce the overall cost of providing a decent education?   There are thousands of examples of where this has happened in the USA.  If I lived in West Windsor, I’d much rather have a vote on how my money was spent in Trenton than not.  And as I’ve said many times, I’m the product of an integrated public urban school that I’d gladly compare to Princeton High.

But the real benefit could come from economic development.  Our suburbs struggle to attract ratables while at the same time fight the ugliness and hassle of sprawl.   But what if they benefitted from development in urban centers which typically have a surplus of developable land and welcome it?  Couldn’t that be a home run?  Imagine what would happen if county leaders could, in good conscious, focus their development efforts on cities knowing that the ratables their efforts generate would fund county-wide budgets.
This all sounds good but there is quite a bit of work to do to turn these ideas into real plans for action.  The fortunate thing in our favor is that a lot of the work has been done by State regionalization task forces and our current State administration is solidly behind those plans.

What is needed are Mayors and City Councils who are willing to lead their municipalities into a form of government that give up traditional autonomy in favor of a more balanced regional economy.   A strong leader in Trenton will need to find and sell the benefits of regionalization not only to the city but to suburbanites as well.

We’ll have to recognize that there is a good bit of well-deserved fear involved in a suburban town throwing in with a city like Trenton.  And Trentonians would have to realize that they would no longer call their own shots.

My hope is that at least one Trenton campaign in the 2014 election sets as its centerpiece, mutually beneficial county-wide regionalization.  Let’s explore sharing our library, Cadwalader park, our communication center, our schools and our developable land with our neighbors in return for becoming integrated back in to the region’s economy.

Tony Mack’s Worst Deal Yet

Today, Tony F. Mack announced that he wanted to give the Glen Cairn Arms building to Thomas Edison State College (TESC).  They want to put a $16.7M nursing school of some sort on the property.   Right off the bat, unsophisticated Trentonians started messaging that this was progress.

It’s not progress; it’s more of the same.

Every single politician and activist in Trenton for the last 12 years has complained that the State of New Jersey doesn’t pay its fair share in Trenton.  And this deal is simply more untaxed State land.  Do we need another tax exempt property?

Let’s do the math

TESC wants to give Trenton a one-time payment in lieu of taxes (PILOT) of $300,000.  One time!  That’s essentially free.

That $300,000 is to cover taxes for all time on a $16.7M building? Spread over 10 years that’s a 0.2% tax rate. Spread over 20 years that’s 0.1%.  Trenton’s tax rate for the rest of us is 5.5%.   Put another way, the State would be paying 1/50 of what you and I and every other private property owner pays in taxes. That’s essentially nothing.    Many private homeowners in Trenton pay more in taxes than this deal will yield.   It comes nowhere near the cost of paying for the police, fire and public works costs to support the building.  The new building’s direct support costs for just those services would be around $700K per year.

Trenton’s City Council should NOT approve this.

Instead, City Council should do what Fix Trenton’s Budget recommended two years ago and approve a standard PILOT for all new development in Trenton.  That standard PILOT should be based on taxing land at 30% of assessed value and improvements at 1.5% of assessed value. This PILOT should be available to all developers.   A standard PILOT like this would be welcome by developers and go a long way to encouraging new taxable investment in Trenton.   It would also serve as a reasonable basis for PILOTs for non-profits and eventually for a Land Value Tax for the rest of us.   This is important in our effort to have our tax system work for us rather than against us.

“Isn’t something better than nothing?”

It’s true that Glen Cairn Arms has sat vacant for many years.  But, as the math above shows, we lose money on this deal.   So no, “Something is NOT better than nothing”

Why hasn’t the building sold?

The City of Trenton owns the building and has been unsuccessful in selling it for many reasons:

1)    The City has maintained a poor development environment for many years due to crime, ineptitude in city government and lack of a plan to improve.

2)    The city always tried to sell it rather than give it away.  It’s obvious the building is a mess and therefore has no value and maybe negative value.

3)    We don’t have a standard PILOT that makes sense for a developer. I’ve proposed one above.

4)    We may have to demolish it ourselves (i.e. because as the building stands it has negative value)

There are several options

  • We sell it to TESC using a standard PILOT. The current assessed value of the land is $500K. With a $16.7M improvement and using the suggested standard PILOT rate, we receive $400k/ year in revenue. This is what we should get.   It still doesn’t cover all of our direct costs, but it’s closer.
  • We sell it to a private developer with a new package. We would spend the ~$1.4M * it would take to demolish the building in anticipation of a private developer putting a $5M building on the land. With the standard PILOT in place that would yield $225K a year in tax revenue.  This is a 16% return on investment and a pay-back of 6 years.
  • However, we should NEVER approve another tax exempt property deal. Increasing ratables in Trenton should be our #1 priority. This deal with the State of NJ is the opposite of that.

But there’s more

Do we as citizens really want to let Tony Mack negotiate development deals for us?  Time and again, we’ve seen in New Jersey that government money is rife with corruption.  Tony Mack has provided us a case in point.  We have no reason to trust him and every reason not to.

Our Indicted Occupant of the Mayor’s office will do anything to make himself look good to unsophisticated voters.  In this case, it appears that he’s working to curry favor with TESC and let that organization’s patina rub off on him.   The leadership at TESC should know better.   Furthermore TESC and Mack are using State money as part of this scheme.

But I’m really confused about the choice of Glen Cairn Arms?
Trenton has a large unused medical facility with multiple buildings that could certainly be converted into a nursing center.  Why not encourage TESC to purchase all or part of the Capital Health Mercer campus.   Isn’t this exactly the use we’ve all talked about for that site?

Finally …

This deal has been presented to citizens without any economic impact assessment.   Certainly our City Council has come too far with this corrupt and incompetent Mayor to allow him to get by with this. But more importantly, if you support this deal, then you have no business complaining about the State not paying its fair share in Trenton. This is just making it worse.

* I originally estimated $300K based on numbers from a previous bid, but understand that TESC thinks the cost is $1.4M so I’ll use their number to be conservative.

Buying Out Tony Mack’s contract is a Win-Win

Our country’s economy and especially its real estate market has been in a slump for 4 years.  However, in the next 2 years we’re going to come out of it, no matter who wins the Presidential election.

When that happens, we don’t want Trenton to be left behind.

A normal economy will grow around 2-3% a year.  For Trenton with its $1.9B tax base and  ~ $70M in property tax revenue that means our revenues could increase $1.4M – $2.1M a year.  That’s if we were normal.

The problem is that our Mayor has become a national and regional publicity problem due to his various missteps and most notably his arrest by the FBI on corruption charges.  It should be obvious to us that no matter how good the national economy, a developer, potential homeowner or business owner would not want to invest in a city under such leadership.

Tony Mack is a drag on Trenton’s economic recovery.

In addition to the bad reputation he’s given the city, it’s also become apparent that Mack’s administration has no intention of addressing our economic growth.  In Mack’s 2 ½ years in office he has not made one proposal to increase our tax base.  In his 10/16/2012 budget address to City Council he did not mention ratables or growth in property taxes other than to pitch his proposed  $.19 tax hike, which would have a negative impact on economic growth.

Mack is not thinking about revitalization.  He’s never mentioned it.  There’s never been a plan presented.  This city’s budget discussions have never contemplated expenditures related to increasing our tax base and thereby our property taxes, our single largest source of revenue.

If by inaction and negative publicity, he “drags” our economic growth by even one quarter of one percent or $150K per year in growth, we would be better off paying the man to step down.  We’d be better off  paying Tony Mack his $126,000 a year salary, NOT to show up for work.

For a man facing a difficult legal battle and under severe personal financial distress, this seems a win-win for both Tony Mack and the City of Trenton.

Palmer’s Dream, Still a Nightmare

It’s been almost two years since I wrote my first article about the Trenton Marriott shortly after I joined the Lafayette Yard Development Corporation board (LYDC).   which oversees the hotel on behalf of the city.  At the time in 2010, I was encouraged that a new Board would take aggressive action to get us out from under the hotel’s debt burden and operational risk.   A new year and a new attitude at our hotel

After I joined the board and began to understand things better I started saying to anyone who cared to listen, and certainly the LYDC board that: Our hotel isn’t worth very much to us and we need to sell it now.

The LYDC board has a few sophisticated people on it and many others who simply have no business being on the board of a multimillion dollar operation.  This is one of the many follies in having a city owned business; it has to be run by citizens who simply aren’t equipped to make important business decisions.

Two years after I wrote the above, hopeful, article:

  • We still own the hotel,
  • It’s still struggling,
  • We’ve bailed it out to the tune of $500K,
  • And we’ve paid $2.8M in debt payments from our city budget,
  • And I’ve resigned from the board.

The fundamental problem is that the hotel is worth more to a third party than it is to Trenton and it’s not worth very much to us at all.  For instance a third party would be allowed to lease out the restaurant space (we’re not).  A third party could profit share with its manager.  We can’t do that.  A third party could make big decisions quickly.  As a public corporation the hotel has to go before a citizen board and sometimes City Council.  The operations of the hotel are severely limited in flexibility and business model structure.

As an asset, the hotel should be valued to the owner (the taxpayers of Trenton) at the present values of its future cash flows. In a good year we can expect around $100K in cash from operations before our debt cost of $1.4M a year. The value of those cash flows comes out to about $700K. This means that we should be happy to sell the hotel for that amount of money.

Of course there may be a buyer who would pay us more than that but every day we turn down offers for anything more than our own value is a day that we’re losing money (because we pay the debt).

For instance, if, when we had an offer for $22M and had wound up selling for $10M, we would be able reduce our $15M debt by 2/3.   That would save almost $1M a year in debt payment from the city. The board President didn’t even manage to bring that offer to the LYDC board.  He failed to do so at the advice of our bond financiers who felt considering a sale would have gotten in the way of their bond sale, and thus their fat commissions. The bond guys were effectively running the board and had a significant conflict of interest.  I quit the board soon afterwards.

The City of Trenton (taxpayers) pay $1.4M a year on that $15M in debt. Every year we don’t sell the hotel means another year we’re paying that full amount.

I hope to God the LYDC board has at least put the hotel up for sale, but as of the time I left the board, they couldn’t even get themselves organized to do that.

The City of Trenton needs to get itself out of the hotel business now, not next year or the year after. There is no reason to expect the LYDC to manage the operation to greater profitability, experience shows it won’t.  We need to put this bad experiment in mayoral arrogance and public gullibility behind us.

Instead, we continue business as usual.  The Marriott will take away its brand in the middle of 2013 because they are disgusted with us.  Waterford, the organization who has managed not to run the hotel at a profit and who caused the city to have to bail out the hotel, may get replaced.    It will likely be replaced with another outfit recommended by Acquest but without a serious national search for a new manager or owner

Erin Duffy at the times wrote a good summary this week in the Times: Trenton Marriott next to Statehouse could change branding to Holiday Inn.

Trenton’s Plan: The Ultimate Question

I’m currently working with a client to help them rethink their business with an eye towards improving their Net Promoter Score (NPS). NPS is a fairly well known mechanism for measuring the health of a customer relationship. It’s based on asking one question: “Would you recommend the company / product to a friend or colleague?” Answers are given on a 0 to 10 scale and the NPS is calculated by subtracting the percentage of detractors (scores from 0-6) from the percentage of promoters (scores from 9-10). Depending on the industry, a decent score is 40.

Typically, companies ask detractors to explain their problem and then ask whether someone can follow-up in person. The best companies have managers follow up and take care of the customer immediately but more importantly help find ways for the problem to not happen again.

It turns out that employees in companies with high NPS scores like Apple, Jet Blue, Progressive Insurance and Enterprise Rent-a-Car are also happy with their jobs. Employees like being able to consistently satisfy customers.

The book that best explains NPS is The Ultimate Question 2.0 by Fred Reichheld and Rob Markey (Markey is a classmate of mine). The web site is netpromoter.com.

What if Trenton had such a program?

“On a scale of 0-10, would you recommend Trenton as a place to live to your friends and family?” This could be “The Ultimate Question – Trenton Edition.”

What if we religiously asked residents this question? What if we followed up? We could set up an email survey to ask the question or even better use our robocall system to do the asking.

In part one of my Trenton Plan, I recommended measuring four numbers: Ratables, Population, Crime Index and Graduation rate. Those are good things but to be really great we need to ask the ultimate question, “Would you recommend that a friend or relative live here?”

My free consulting advice for our next Mayor is to do exactly this. When you hire your aides, hire them into a small group that does nothing but call back residents about their problems, look for ways to solve them immediately and then craft ideas of how to solve the problems permanently. Additionally, your senior staff and you yourself should make some portion of these calls as part of your daily routine.

Citizen feedback and administration responses could be put onto the web site as a way to maintain transparency and re-enforce the point that we’re trying hard to deal with problems.

The next administration should use Net Promoter Score as a way of evaluating all departments and personnel. Create a bonus pool with city council’s blessing to reward employees based on NPS for the city. As you get more sophisticated, tie all work orders and emergency responses to how they served individual residents and business owners. Be able to link the work of the city back to individual NPS results in order to eventually give each employee an NPS score.

We might not even need to link bonus to NPS. The best companies don’t. A source of pride for Trenton employees (and I’d like to see this extended to schools) would be to achieve high levels of citizen satisfaction. Can you imagine how good it would feel to know that because of your efforts, citizens were giving the city scores of 9 or 10?

In short order we could turn into a city that strives to have citizen’s recommend it. This kind of attention to customer satisfaction could certainly be the silver bullet that revitalizes Trenton. Soon, everything our administration does could be oriented towards citizen priorities. Our budgets and policies would finely be in tune with the public.

This doesn’t solve our budget problem immediately and we won’t magically fix our crime issue. But by aggressively listening to citizens and solving their most important problems we slowly begin to repair our broken image.

Another use for $500,000 in Trenton money

Our city council recently agreed to give the money-losing Trenton Marriott another $500,000 to satisfy the demands of the very management company that made it money-losing in the first place.

This begs the question of whether this is the best way we could invest that kind of money.

We could pay for 5 police officers, but that would be for just one year and then we’d have to lay them off in 2013. A better idea is to make investments in our tax base and quality of life that will be permanent and predictable.

With $500,000 we could stimulate investment in 50 new homes for 50 new families in Trenton.

Our fundamental problem (and all but the lunatic fringe agree) is that we don’t have enough people with disposable income living in Trenton. For now and to make the math easy, I’ll define that as people who can afford a home that costs $200,000 or more.
A home like that yields approximately $4,400 city revenue given our current tax rate and the 60% discount on home value our tax office builds in to the appraisal.

What if we give $10,000 grants towards anyone who will buy a new $200,000 home in Trenton. Given our tax rate this would yield a 79% rate of return over 10 years and would be paid back in just over two years.

For $500K we could make 50 grants to 50 new Trentonians that will help the rest of us pay for our city government going forward. Those 50 homes would generate $220,000 a year in revenue to the city or $1,720,000 over 10 years.

This plan recognizes an inescapable fact that much of our property in Trenton now has negative value. That’s right, we’d have to pay someone to take it off our hands. Free isn’t good enough. This happens all the time around toxic waste dumps. High murder rates aren’t much different.

The good news is that by simply building on a lot and living there, the land value is increased. We create value by stimulating development of new neighborhoods populated with people who won’t stand for crime. The criminal element hates houses with people and lights.

Dysfunctional and without a plan

By far my biggest complaint is our city’s lack of a strategic plan. All of the mayoral and council candidates stressed the need for it in the election, all of them.

So here we are one and a half years later and we have nothing, no plan at all. Not even a bad one.

The Mayor says the “state of city” pamphlet is his plan. It’s a document full of past statistics that are mostly irrelevant. Nothing about it discusses our measurable goals and how we’ll use our limited resources to achieve them. There are no strategic themes around which departments can build their operational plans. There is no new thinking. There’s nothing.

When I complain to the Mayor, he says, “I have a plan, just not one you like Dan”. “Really”, I say, “Could you email me a copy?” I’m still waiting.

The other day it hit me between the eyes how bad not having a plan can be.

Great cities are made by bringing creative people together. This isn’t a new thought and it’s been crystallized for me recently as I read the Richard Florida author of The Rise of the Creative Class and Who’s Your City. I’ve been thinking about what we could do in Trenton to jumpstart own value generating creative juices.

My idea was to help organize an entrepreneur’s conference in Trenton. It’s something I’d be interested in and perhaps we could pitch Trenton as a good business location.

I went to city council meeting on Dec. 13 and my hopes were dashed.

A local business owner and several other speakers were at council to complain about a rise in the business registration fee from $10 to $300. You can pay even more if you’re a more successful business. Basically our city council and administration are planning to institute a business tax. Nearby Hamilton doesn’t have a registration fee and yet Trenton is going to add a new one. We’re adding a business tax in addition to having the highest property tax in the State.

Is this part of the plan? Is making Trenton the most expensive place in the region to do business part of the grand plan?

And now for the dysfunctional part.

At this same city council meeting, our council members were confused about how and why the business tax was so high even though they approved it. Apparently the ordinance creating the tax was put together by the city clerk with consultation from the Trenton Downtown Authority. However, the Chair of the Downtown Authority, John Clarke, spoke at council to oppose the business tax.

It seems as though the tax is some kind of miscommunication. Wow!

Slapping business owners in the face isn’t all our city council has been busy doing. It seems they have been going through the city budget line by line. They’re doing this not because they want to but because they have to.

According to council members and members of the public who’ve been there, the city’s business administrator isn’t aware of the particulars of our budget. It seems as though department heads haven’t been very involved either. In other words, they took last year’s budget, which was based on the budget from the year before that and have just copied the numbers. There’s no new thought in the budget. Imagine that our city’s only important strategic document has no strategy and no new thinking. In fact, council members are finding personnel and expenses simply shifted around.

Trenton’s dysfunctional government is managing our affairs by wandering around aimlessly, with no serious forethought and without a strategic plan. Please someone email me the strategic revitalization plan that includes rehashing old department budgets and increasing the business registration fee by 2900%.