Posts Tagged ‘Trenton marketing campaign’

Times writer Jenna Pizzi brings voices to the debate over a marketing campaign for Trenton that, for the most part, miss the mark. (“Trenton officials plan $105K marketing campaign to rebrand city to tourists, businesses”, March 21). I would prefer to see this conversation rooted in the broader discussion on how to revitalize our city.  Instead, the article misses several important points on the role of branding vs. marketing and at least one voice that has been discredited in the history of Trenton’s revitalization.

Since my issue is with the use of quotes in the article I’ll review the main ones point by point.

“The mayor was very interested in developing a campaign that rebrands us and allows us to determine what is our own identity,” said King-Viehland. “Now is the time for Trenton to determine what it is.”

No problem with branding as a goal.   One would have thought the Trenton250 plan would have done this.  But it didn’t do a great job.   What we really could use is a branding strategy to evolve our brand identity in advance of a marketing campaign.

Product companies do this in parallel with developing products all the time.  An easy to understand example is Apple with its iMac, iPad and iPod.  Years ago the company decided that it wanted a series of products centered on the “self” that would work together.   They settled on a “look and feel” and naming ahead of delivering the product and spending money on marketing.   The branding drove the development effort long before it drove the marketing campaign.

If that’s what this $105,000 is for then hopefully the contract winners will be working on helping neighborhoods and business district establish sub-brand identities under Trenton’s umbrella brand.  My block is preparing define our own sub-brand right now and a fair question is how it might fit with other similar efforts in the history.  However, from what’s been said, I don’t believe this is the focus of the contract.  Instead the city is jumping straight to spending $30K on creative and $75K on a campaign on targeted support for private events.   Classic cart before horse.
“The problem with Trenton is that it has always been, in my mind, the perception rather than the reality,” Prunetti said. “Their perception is wrong.”

Well Bob, Trenton is among the national leaders in homicides per capita.   We have the second lowest per capita income in the State.  Our tax rate is the highest in the State.  I believe, Mr. Prunetti that our reality is a problem and you are delusional.

I’m from North Carolina whose State motto is “Esse Quam Videri”, which means “To Be Rather than to Seem”   It’s taken from a work by Cicero on the value of having virtue rather than just seeming to.   Mr. Prunetti’s could be  “Seem rather than be”.

And finally we should all realize that Mr. Prunetti not only claimed 15 years ago that an arena, a ballpark and a hotel would form an economic triangle that would revitalize Trenton.   It was a delusion then and just ridiculous now.   Furthermore, the notion that Mr. Prunetti represents businesses that would move here is misguided. He represents businesses that are already in the region. I’d rather hear from a relocation consultant that advises businesses on where to move.  What do these people think of a marketing campaign?

“If you are trying to turn around a negative image it is a tougher sell,” McCarty said. (marketing professor from the College of New Jersey) “That is true with anything in marketing. I do think that Trenton may have some difficulties in this arena, the same way that Atlantic City has and so on. It is not to say it can’t be done.”

I’ll be fair about this quote and say that Mr. McCarty is saying that turn-around marketing is difficult.   His underlying opinion seems to be that a turn-around marketing campaign for Trenton would have a tough time accomplishing a useful goal, but that anything’s possible.

With that I agree.   If we believe Mr. McCarty then we should classify this proposal as risky and unlikely to succeed.  In fact, turn-around campaigns are generally very expensive (think BP spending all that money on the Gulf Shore).  $105,000 is a drop in the bucket and not sufficient for a turn-around campaign.

Darrell Bartholomew, an assistant professor of marketing at Rider University, said he sees Trenton as set apart from other struggling cities like Camden because it has much more to offer in the way of historical attractions, museums, arts and tourism opportunities.

Mr. Bartholomew, is saying that Trenton is special.  That’s what everybody says, but the use of the quote implies that because we think we’re special, we’re not really such a turn-around case as Mr. McCarty thinks.

I’m here to tell Mr. Bartholomew that every city is special in its own mind and that despite all our specialness and I’m including all of the great festivals we produce, that we still aren’t revitalizing.   If he needs some help analyzing the situation I can lead him to some good source material

“In Trenton they have to do something physical. They can’t just go out there and run new ads,” said Roger Brooks, CEO of his own community marketing and tourism firm. “They have to do something that makes Trenton pretty cool.”

Whether that includes showcasing urban development in a particular area, investing in a project to revitalize an area or highlighting the historic assets of a municipality, the community must determine the identity and why people should come visit, work or move to an area, Brooks said.

“The question is really, what do you want to be known for when you grow up?” Brooks said.

Finally a mature, head’s up and clear perspective.  Thank you Jenna for including it.  What he’s saying is that we need to really figure out our brand and perhaps implement policy that supports that notion.

Trenton250 tries to say something about a vision and what we want to be. I think it’s a garbled vision but it’s what Trenton paid a consultant lots of money to develop.  So are we using it?

Trenton First: A Premier Economic and Cultural Center Built on Arts, Industry, and Education

If this is what we’re using for our branding vision then I believe we’ve got trouble.    Very few economies in this country are actually built on arts, industry or education.   There are a few arts communities in the U.S. two of which literally started as artist havens, Santa Fe and New Hope.   It would be a ballsy move to go that direction and I don’t think that’s what the City is thinking of.   Industry left the U.S. for the most part 30 years ago, so I don’t know what that’s all about.   The Education angle is a bit more interesting but it also seems the longest of long shots given that we’re so far down on the education pecking order.

So what are we doing here?

Clearly I don’t support a publicly funded marketing campaign for 2015.   I might support one in the future but only after reading a cogent and believable revitalization plan that has measurable goals, budgets and tactics included.  In the meantime I would really appreciate the media’s help in bring clear thinking voices to bear on the business of revitalization in the City of Trenton

—————————————————————————————–

I don’t send Letters to the Editor to papers anymore.   I’ve had bad experiences in the past and besides its more useful in my mind to have the discussion on the Internet.